Upon arrival of a CozyBoots.com order, please inspect the order and notify CozyBoots.com of any defects within 72 hours.

Defects. UGG products carry a one-year warranty against manufacturing defects from date of purchase. If you feel you have a defective product, please call us and a pre-paid shipping label will be sent to you for the return. Once we have received the product and it is determined to be a manufacturer's defect, we will either exchange your product or refund your credit card. If no manufacturing defect is found, the product will be returned to the customer and the credit card will be charged for return shipping.

Exchanges. For items exchanged for another size, color or style, the customer is responsible for return shipping costs (from you to us). We will pay the first reshipping charges (from us to you). Shipping charges for additional exchanges (both ways) will be the customer's responsibility.

Returns. For items returned for refund (for any reason other than manufacturer's defect), the customer is responsible for return shipping costs.

Please do not use the "shelf box" (the innermost shoe box) alone to ship your items back. Please pack the shelf box in a separate shipping box. Any returns received in the shelf box will be charged a $5.00 re-boxing fee.

Please use the following addresses when returning items (NOTE: WE HIGHLY RECOMMED USING AN AUTOMATICALLY-TRACKABLE MEANS OF SHIPMENT, SUCH AS FEDEX OR UPS TO ENSURE RELIABLE DELIVERY OF YOUR RETURN):

via UPS, FedEx, DHL, Airborne, etc....
CozyBoots.com Returns
970 Rancho Vista Lane
Santa Paula, CA 93060

via U.S. Mail...
CozyBoots.com Returns
P.O. Box 4249
Ventura, CA 93007
U.S.A.

CozyBoots.com reserves the right to inspect returned items to determine if the product has been worn, used or altered. If returned footwear is not in resellable condition, a shipping fee will be charged to customer credit card and footwear will be returned to customer. Purchaser pays shipping charges to return products to CozyBoots.com and a shipping charge will be added to all exchanges. Refunds will be issued to the credit card on file immediately upon arrival of returned item.